Your mission

The Senior Service Technician will be responsible for maintaining, troubleshooting, repairing, upgrading, and optimizing a nationwide network of battery swapping stations deployed for a key customer. The successful candidate will serve as the primary field service representative and technical escalation point, ensuring maximum system uptime and customer satisfaction.

This position requires extensive travel throughout the United States via air travel, rail, rental vehicle, or company vehicle, depending on the service location and operational requirements.

In addition to technical expertise, the ideal candidate will have experience developing technical training programs, coaching technicians, and supporting organizational growth initiatives.

Field Service Operations

ØPerform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States

ØDiagnose and resolve complex electrical, electronic, and mechatronic issues

ØConduct installations, commissioning, upgrades, and retrofits

ØPerform root-cause analysis and implement corrective actions

ØEnsure maximum uptime and operational performance of customer assets

ØMaintain detailed service documentation and technical reports

Customer Support & Relationship Management

ØAct as the primary technical point of contact for a nationally recognized key customer

ØBuild and maintain strong customer relationships

ØProvide technical guidance and recommendations to customer stakeholders

ØEnsure exceptional customer service and professionalism during all field activities

Training & Knowledge Development

ØDevelop and maintain technical training materials and service documentation

ØCreate structured training and qualification programs for internal teams and service partners

ØConduct hands-on and classroom-based training sessions

ØSupport knowledge transfer and continuous improvement initiatives

Process Improvement

ØIdentify opportunities to improve service efficiency, reliability, and operational performance

ØAssist in developing standard operating procedures and service best practices

ØCollaborate closely with engineering, operations, product management, and customer success teams

Your profile

Technical Qualifications

Associate’s Degree, Technical Certification, Military Technical Training, or equivalent

practical experience in:

ØMechatronics and Electronics

ØElectrical Engineering Technology

ØIndustrial Maintenance

ØAutomation Technology or related technical disciplines

Minimum 8 years of experience in:

ØField Service

ØIndustrial Equipment Maintenance;

ØMechatronic Systems;

ØElectrical and Electronic Troubleshooting

Strong knowledge of:

ØElectrical systems

ØLow-voltage and control systems,

ØElectronics diagnostics

ØMechanical assemblies Network-connected equipment

Expererience reading and interpreting:

ØElectrical schematics

ØWiring diagrams

ØTechnical manuals

ØService documentation

Professional Experience

ØExtensive experience supporting geographically distributed equipment networks.

ØExperience creating technical training programs and training technicians.

ØProven ability to work independently with minimal supervision.

ØStrong technical problem-solving and troubleshooting skills.

Travel Requirements

ØAbility and willingness to travel extensively throughout the United States.

ØValid U.S. Driver’s License with a clean driving record.

ØAbility to travel by airplane, train, and automobile as required.

ØAbility to lift and transport equipment when necessary.

Preferred Qualifications

ØExperience with EV charging infrastructure, battery systems, mobility solutions, or related technologies.

ØPrevious experience supporting key national accounts.

ØExperience managing subcontractors or service partners.

ØPrior supervisory or team leadership experience.

ØProject management experience.

Why us?

To support one of our most prestigious and strategically important customers, we are seeking an experienced and highly motivated Senior Service Technician who will take full technical responsibility for a dedicated network of service stations throughout the United States.

This role offers a unique opportunity to become the primary technical expert for a major national customer while helping shape and expand our U.S. service organization. For candidates with strong leadership capabilities and a proven track record of success, this position provides clear oppotzunities for upward mobility.

ØOpportunity to support a premier national customer

ØHigh degree of autonomy and responsibility

ØNationwide impact on critical mobility infrastructure

ØDynamic and growing international organization

ØSignificant leadership growth opportunity

ØClear path toward Service Manager – USA

ØOpportunity to shape the future of our U.S. service operations

Additional

Health insurance

ØEligible employees will have access to an Individual Coverage Health Reimbursement Arrangement (ICHRA), with Swobbee contributing $800 per month toward qualifying health insurance coverage.

Paid Time off (PTO)

Ø20 days of Paid Time Off (PTO) annually

Federal Holidays

ØSwobbee observes all U.S. federal holidays.

Paid Sick leave

ØEmployees are eligible for paid sick leave in accordance with applicable state and local regulations.

Leadership Development Opportunity

Candidates who demonstrate strong performance, leadership capabilities, customer relationship management skills, and operational excellence will have the opportunity to advance into a management position with responsibility for:

ØLeading and developing the U.S. service organization.

ØManaging field service personnel and service partners.

ØDriving service KPIs and operational performance.

ØResource planning and workforce development.

ØCustomer relationship management.

ØStrategic growth of service operations across the United States.

About Us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.

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