CareComply · Remote (US) · Full-time

Compensation: $160k-$250k + equity, subject to experience/negotation

About CareComply

CareComply is an AI-enabled service that helps nursing homes unlock new revenue through Medicare Part B opportunities. For a typical nursing home, we add six figures to the bottom line with minimal operational change — and for stronger operators, we've driven seven-figure revenue lifts.

Approaching the one-year mark, we're profitable at ~$1M ARR. We're deliberately capital-efficient: our plan is to grow from profits, not fundraising — protecting our team from dilution rather than raising again. As we shift into growth mode we are hiring a Head of Business Operations to help us scale and reach our goal of $10M ARR within the next year.

We're a small team: a handful of core team members supported by dozens of consultants. You'll work directly with the founders. This is an ideal role for someone who wants a true startup experience — and who may want to be a founder one day.

The Role

This is an extremely hands-on, individual contributor role. We're looking for a jack of all trades who's willing to get into the weeds and execute — someone resourceful who does whatever it takes to hit the next most critical business goal.

This hire needs to be an owner. You'll own everything related to operating and supporting the business for our existing customers, and you'll build whatever is needed to support 10x the number of customers. The right hire will quickly command the founders' trust to build a team under them.

What You'll Do

Core responsibilities:

• Onboard and ensure the success of existing and new customers
• Tweak our AI system to handle new edge cases as they arise
• Use AI and data tools to build repeatable processes that scale across hundreds of facilities, and identify operational bottlenecks
• Partner with clinical experts to translate healthcare and regulatory requirements into scalable systems
• Translate real-time customer insights into product improvements and operational processes
• Improve internal company operations and proactively tackle the highest-priority opportunities and challenges

Secondary responsibilities:

• Own zero-to-one initiatives across new products and services
• Support hiring and team building as the company grows

Who You Are

• A proven operator: 3–7 years in product management, operations, consulting, or a high-growth startup, ideally with time at an early-stage company
• An extreme owner — you run toward ambiguity, take responsibility end to end, and don't wait to be told what to do
• Fluent with AI and data tools, and excited to use them to build processes that scale without headcount
• A systems thinker who can turn messy, manual workflows into repeatable, measurable processes
• A strong communicator, comfortable working with customers, clinicians, and founders alike
• Healthcare, Medicare/Medicaid, or post-acute care experience is a plus — genuine curiosity to learn it fast is required
• Motivated by the founder path: you want to see up close how a company goes from $1M to $10M (and more) in ARR

Why Join CareComply

• Profitable, fast-growing business with proven product-market value
• Direct work with the founders and real ownership from day one
• Ground-floor opportunity to build the operations function — and eventually a team — yourself
• The closest thing to being a founder without starting a company