About CareComply

CareComply is a fast-growing, venture-backed AI startup transforming how nursing homes operate. We use AI to monitor EMR documentation in real time, identify risks, automate workflows, and help providers improve patient care while reducing administrative burden.

We’re growing rapidly, onboarding customers across the country, and building the AI operating layer for one of the largest and most complex industries in the world. The founding team comes from companies like Uber and LinkedIn, and CareComply is backed by Bling Capital, NOMO VC, Gold House, and other leading investors. We’ve also been recognized by industry organizations including the McKnight’s Tech Awards.

About the Role

We’re looking for a Business Operations Lead to work directly with the founders and leadership team as we scale through our next stage of growth.

This is a high-impact role for someone who wants to help build a company, not just manage an existing function. You’ll join at a critical inflection point: we have strong customer demand, a rapidly expanding product suite, and the opportunity to define how AI transforms a massive healthcare market.

You’ll own some of the company’s most important initiatives — scaling customer onboarding, building AI validation processes, launching new product workflows, improving operational infrastructure, and turning early learnings into systems that can scale across hundreds of healthcare facilities.

The ideal person is analytical, resourceful, and excited about taking ambiguous problems and turning them into scalable solutions.

What You’ll Do

Scale Customer Operations

• Lead onboarding and implementation as CareComply rapidly expands to new healthcare customers
• Build repeatable processes that allow us to scale across hundreds of facilities
• Identify operational bottlenecks and design scalable solutions

Build AI + Product Operations

• Develop validation and quality assurance workflows for AI-powered healthcare products
• Analyze edge cases, improve accuracy, and partner with engineering to refine workflows
• Translate customer insights into product improvements and operational processes

Launch New Business Lines

• Own 0→1 initiatives across new products and services
• Build processes for billing workflows, compliance operations, and reimbursement programs
• Partner with clinical experts to translate healthcare requirements into scalable systems

Help Build the Company

• Support hiring and team-building as we grow
• Create processes that improve how the company operates
• Jump into the highest-priority opportunities and challenges as the business scales
  

Who You Are

• 5–10+ years of experience in operations, business operations, consulting, product operations, strategy, startups, or similar roles
• A strong generalist who thrives in fast-moving, ambiguous environments
• Exceptional problem solver who can break down complex problems and drive execution
• Highly analytical and comfortable using data to make decisions
• Strong communicator who can work across customers, engineering, clinical experts, and leadership
• Tech-forward and excited about leveraging AI to transform traditional industries
• High ownership mindset — you proactively identify problems and drive solutions

Bonus:

• Experience at a high-growth technology company
• Experience scaling operations from early stage to growth stage
• Experience in healthcare, healthcare technology, or healthcare operations
• Founder or startup experience
• MBA or consulting background
  

Why Join CareComply

• Join at an inflection point as we scale rapidly across customers, products, and team
• Work directly with founders from Uber and LinkedIn and have meaningful ownership from day one
• Build the operating foundation of a company transforming a massive healthcare market with AI
• Solve complex, real-world problems where technology can directly improve patient care
• Take on a leadership-track role with significant growth potential as the company scales
• Join a mission-driven team backed by leading technology investors

Compensation:

Competitive salary + equity